Incivility can impact productivity, hijack focus and create stressful environments. It can even affect customer, client and stakeholder relations. Ultimately, incivility cuts the bottom line and can lead to huge costs to the economy. Join researcher and rudeness expert Dr. Christine Porath as she leads a session on the costs and remedies for incivility. In this session, you will learn how you can enhance your influence and effectiveness with simple acts of civility. Based on research in nearly every industry and type of organization, Porath offers an eye-opening civility checkup as well as provides essential tools and actionable resources to turn civil behaviors into a daily practice for you and your organization. We will also explore much-needed advice on what to do if you are the target of incivility. You are sure to leave this session feeling better about life and with an arsenal of tools to help you stay on the high road for work (and life).
Speaker: Christine Porath, associate professor, McDonough School of Business at Georgetown University and author, Mastering Civility
Emcee: Lynn Fraser, director, business development, Cisco