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Denise Cox

2017 Speaker

DENISE COX is vice president of Cisco customer experience centers in the Americas. She leads an organization of more than three thousand people who deliver effortless support, architecture, and implementation services throughout the region. Prior to this, Cox was a vice president in Cisco technical services, where her team helped customers and partners consume technology, mitigate risk, and transform their operations. With more than twenty years as a services and support executive, she is passionate about customer success. Cox sees services as a differentiator that can drive product sales and customer loyalty. She specializes in a proactive and preemptive approach that helps customers avoid downtime. Before joining Cisco in 2016, Cox spent more than a decade at NetApp, where she led the team responsible for personalized, high-touch consulting, delivery, and management services. Under her leadership, NetApp redesigned its support model to improve efficiency and customer satisfaction, even as the install base grew more than twenty percent per year. A First North Carolina Leadership board member, Cox is a frequent speaker at women in technology events, including Grace Hopper, Simmons Leadership Conference, and Watermark. She earned an MS information technology, and a BA in communication. @cisco