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Understanding the Science and Art of Receiving Feedback to Negotiate What Matters Most

Sheila Heen headshotWe get feedback every day of our lives, from friends and family, colleagues, customers, and bosses, teachers, doctors and strangers. We’re assessed, coached and criticized about our performance, personalities and appearance. And even though we know that feedback is essential for professional development and healthy relationships — why do we dread it and often dismiss it? In this interactive workshop, negotiations expert Sheila Heen will explore the importance of receiving feedback and will offer a simple framework and powerful tools to help you take on life’s blizzard of offhand comments, annual evaluations and unsolicited advice with curiosity and grace.

Listeners will:

– Develop the ability to accept and utilize the input of others constructively;
– Learn how to give feedback more effectively by understanding how to receive feedback better; and
– Shift negative feedback and difficult conversations into impactful negotiations for getting what you want most, professionally and personally

Speaker: Sheila Heen, faculty, Harvard Law School, and co-author, Thanks for the Feedback and Difficult Conversations

Host: Jacklyn Mitchell Wynn, vice president, strategy and market development, global public sector RSA, the security division of EMC Corporation @emccorp