Mia Roberts is responsible for recruitment initiatives, new collaborative partnerships and the creation and implementation of strategies that build and maintain diversity among staff and volunteers with Big Sister. During her 10 year tenure at Big Sister she has served as chief operating officer with oversight of program services and internal operations. Prior to joining Big Sister, she served as a director and senior consultant for the Efficacy Institute, a not-for-profit Massachusetts-based organization that consults with school districts and community-based organizations on systems to develop all children to high standards, especially children of color and the economically disadvantaged. She also held the position of regional compensation and performance administrator for 7,000 employees in 20 locations at the Dayton-Hudson Department Store Company. Roberts graduated from the University of Michigan with a bachelor’s degree in business administration.